Returns and Exchanges Policy If you have received a heavily defective or incorrectly delivered item, please ensure you contact us immediately within 7 days of receiving your order. Please review the following conditions for returns: To ensure a smooth process for returns and exchanges, customers are required to provide video documentation of the unboxing of the product as evidence. This helps us verify the condition of the item upon receipt and facilitates prompt processing of your request. Video Requirement: Upon receiving your order, please record a clear video that shows the unboxing process of the product. Ensure the video captures: The external condition of the package upon arrival. The opening of the package to reveal the product. The product itself from different angles to demonstrate its condition. We kindly ask that all items be returned in their original, unused condition. This includes all original packaging, as well as any included gifts or accessories. Please note that we are unable to process replacements, or exchanges for items that are not returned in a used condition. How to Contact Us for Returns or Refunds? If you encounter any issues with your newly purchased product, please reach out to us immediately via email at contact@giovanicosmetic.com or message us on Facebook at https://www.facebook.com/giovanicosmetic please provide the following details: Your Order Number. Your name Full address. Contact phone number. Upon receipt of your email, we will provide you with further instructions once your refund is approved.