Question 1

Where can I purchase Giovani's products?

Accepted Answer

All products of Giovani Cosmetic are only sold on its official channels, so products purchased through other unauthorized channels are subject to the risk of counterfeits. To protect your interests, please purchase our products through our official sales channels only.

The established official sales channels of Giovani Cosmetic are as follows:
​
Official Website: https://www.giovanicosmetic.com
Instagram: https://www.instagram.com/giovanicosmetic/ 
Facebook: https://www.facebook.com/giovanicosmetic

Question 2

What to do when Giovani products are sold out?

Accepted Answer

Limited-edition products that go out of stock may be forever out of stock. As a result, purchasing that product after it has sold out may be impossible. All Giovani Collections are made only once and will not be made again after they are all sold.

Every year, Giovani releases a new design created by our craftsman, which sells out very rapidly.  To be among the first to find out about Giovani's upcoming collections or product releases, subscribing to our newsletter or following us on social media using the links below.

Facebook: https://www.facebook.com/giovanicosmetic
Instagram: https://www.instagram.com/giovanicosmetic/
Official Website: https://www.giovanicosmetic.com

Question 3

How can I contact Giovani's Customer Support for more information and assistance?

Accepted Answer

If you have any questions or require assistance, please don't hesitate to reach out to us at  contact@giovanicosmetic.com or message us on Facebook at https://www.facebook.com/giovanicosmetic

Our dedicated support team is available to assist you and help resolve any issues from 9 a.m. to 6 p.m., Monday through Friday.

Question 4

How can I gain access to Giovani's exclusive gift?

Accepted Answer

To gain access to Giovani's exclusive gift, simply refer Giovani Cosmetic to at least 2 friends. Once both friends make a purchase using the unique code provided, we will send an exclusive gift directly to your home. You'll receive this unique code with your first purchase, which you can then share with your friends for their purchases.

Question 5

How can I be among the first to find out about Giovani's upcoming collections or product releases?

Accepted Answer

Using the links below, you can sign up for our newsletter or follow us on social media to be the first to learn about new Giovani collections or product releases.

Facebook: https://www.facebook.com/giovanicosmetic
Instagram: https://www.instagram.com/giovanicosmetic/
Official Website: https://www.giovanicosmetic.com

Question 6

Can I change or modify my order after it has been placed?

Accepted Answer

Giovani delivers orders in a timely manner. If you need to modify your order, please get in touch with our customer care within an hour of ordering it. We will try our best to accommodate your request. Please be aware that we cannot make any changes for shipped orders.

Question 7

Can I cancel my order after it has been placed?

Accepted Answer

Giovani delivers orders in a timely manner. If you need to cancel your order, please get in touch with our customer care within an hour of ordering it. We will try our best to accommodate your request. Please be aware that we cannot make cancellations for shipped orders.

Question 8

What can I do if I suspect it is counterfeit?

Accepted Answer

All products of Giovani Cosmetic are only sold on its official channels, so products purchased through other unauthorized channels are subject to the risk of counterfeits. To protect your interests, please purchase our products through our official sales channels only.

The established official sales channels of Giovani Cosmetic are as follows:
​
Facebook: https://www.facebook.com/giovanicosmetic
Instagram: https://www.instagram.com/giovanicosmetic/
TikTok: https://www.tiktok.com/@giovanicosmetic 
Official Website: https://www.giovanicosmetic.com

if you encounter a product online or in store that you believe is counterfeit and wish to report them to us. Please submit any information to our customer service team, including with photographs of the product in question and the area where you discovered it, to contact@giovanicosmetic.com

Question 9

What happens if I decline to accept the delivery or do not accept it for whatever reason?

Accepted Answer

To return a shipment for whatever reason while it is still in the delivering process, you must wait until you have received the package in your hands before requesting a return.

Our Customer Care won't be able to assess the condition of the product and so cannot fulfill your return requests if you decline to accept the delivery package from the postman or do not pick up your delivery package from your local pick-up outlets.

If the parcel is returned to our warehouse because of a following reason
- Incorrect contact information
- Wrong address
- Customer misses the delivery since he or she is unavailable to pick up the parcel.

we'll get in touch with you about re-paying the reshipment postage and arrange the reshipment.

Frequently asked questions

Where can I purchase Giovani's products?

What to do when Giovani products are sold out?

How can I contact Giovani's Customer Support for more information and assistance?

How can I gain access to Giovani's exclusive gift?

How can I be among the first to find out about Giovani's upcoming collections or product releases?

Can I change or modify my order after it has been placed?

Can I cancel my order after it has been placed?

What can I do if I suspect it is counterfeit?

What happens if I decline to accept the delivery or do not accept it for whatever reason?

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