Giovani delivers orders in a timely manner. If you need to cancel your order, please get in touch with our customer care within an hour of ordering it. We will try our best to accommodate your request. Please be aware that we cannot make cancellations for shipped orders.

Limited-edition products that go out of stock may be forever out of stock. As a result, purchasing that product after it has sold out may be impossible. All Giovani Collections are made only once and will not be made again after they are all sold. Every year, Giovani releases a new design created by our craftsman, which sells out very rapidly. To be among the first to find out about Giovani's upcoming collections or product releases, subscribing to our newsletter or following us on social media using the links below. Facebook: https://www.facebook.com/giovanicosmetic Instagram: https://www.instagram.com/giovanicosmetic/ Official Website: https://www.giovanicosmetic.com

If you have any questions or require assistance, please don't hesitate to reach out to us at contact@giovanicosmetic.com or message us on Facebook at https://www.facebook.com/giovanicosmetic Our dedicated support team is available to assist you and help resolve any issues from 9 a.m. to 6 p.m., Monday through Friday.

To return a shipment for whatever reason while it is still in the delivering process, you must wait until you have received the package in your hands before requesting a return. Our Customer Care won't be able to assess the condition of the product and so cannot fulfill your return requests if you decline to accept the delivery package from the postman or do not pick up your delivery package from your local pick-up outlets. If the parcel is returned to our warehouse because of a following reason - Incorrect contact information - Wrong address - Customer misses the delivery since he or she is unavailable to pick up the parcel. we'll get in touch with you about re-paying the reshipment postage and arrange the reshipment.

Using the links below, you can sign up for our newsletter or follow us on social media to be the first to learn about new Giovani collections or product releases. Facebook: https://www.facebook.com/giovanicosmetic Instagram: https://www.instagram.com/giovanicosmetic/ Official Website: https://www.giovanicosmetic.com

All products of Giovani Cosmetic are only sold on its official channels, so products purchased through other unauthorized channels are subject to the risk of counterfeits. To protect your interests, please purchase our products through our official sales channels only. The established official sales channels of Giovani Cosmetic are as follows: ​ Facebook: https://www.facebook.com/giovanicosmetic Instagram: https://www.instagram.com/giovanicosmetic/ TikTok: https://www.tiktok.com/@giovanicosmetic Official Website: https://www.giovanicosmetic.com if you encounter a product online or in store that you believe is counterfeit and wish to report them to us. Please submit any information to our customer service team, including with photographs of the product in question and the area where you discovered it, to contact@giovanicosmetic.com

All products of Giovani Cosmetic are only sold on its official channels, so products purchased through other unauthorized channels are subject to the risk of counterfeits. To protect your interests, please purchase our products through our official sales channels only. The established official sales channels of Giovani Cosmetic are as follows: ​ Official Website: https://www.giovanicosmetic.com Instagram: https://www.instagram.com/giovanicosmetic/ Facebook: https://www.facebook.com/giovanicosmetic

Giovani delivers orders in a timely manner. If you need to modify your order, please get in touch with our customer care within an hour of ordering it. We will try our best to accommodate your request. Please be aware that we cannot make any changes for shipped orders.

To gain access to Giovani's exclusive gift, simply refer Giovani Cosmetic to at least 2 friends. Once both friends make a purchase using the unique code provided, we will send an exclusive gift directly to your home. You'll receive this unique code with your first purchase, which you can then share with your friends for their purchases.

Secure Payments with PayPal To ensure your peace of mind, we've partnered with PayPal, a trusted payment platform that provides Buyer Protection on eligible purchases. You will be reimbursed for the full purchase price if your item doesn't arrive or is incorrectly delivered. Why PayPal? 1. Advanced Security and Privacy : PayPal uses advanced encryption and fraud prevention technologies to safeguard your financial information. Your payment details are never shared with the seller, ensuring your personal and financial information remains private and secure. 2. Buyer Protection: PayPal offers comprehensive Buyer Protection on eligible purchases. If an item you purchased online doesn't arrive or is incorrectly delivered, PayPal's Buyer Protection program can reimburse you for the full purchase price plus any original shipping costs, subject to certain terms and conditions. 3. Ease of Use & No Account Registration Required: PayPal is easy to use and widely trusted. You can pay quickly and securely without having to enter your payment details every time you shop. Even if you don't have a PayPal account, you can still use PayPal to securely process your credit or debit card payment. 4. Fraud Detection: PayPal monitors transactions 24/7 to help prevent fraud and identity theft. Their anti-fraud team is always on the lookout for suspicious activity and uses sophisticated risk modeling to keep your transactions safe. Our Commitment to You 1. Transparent Transactions: We believe in transparent and honest business practices. Every transaction on our website is logged and tracked, providing a clear record of your purchases. 2. Responsive Customer Support: Our dedicated customer support team is here to help you with any questions or concerns you may have about your purchase. We are committed to resolving any issues quickly and effectively. 3. Satisfaction Guaranteed: Your satisfaction is our top priority. If for any reason you are not satisfied with your purchase, please contact us within 4 days of receiving your order. We will work with you to resolve any issues. How to Use PayPal on Our Website Add items to your cart and proceed to checkout. Select PayPal as your payment method. You will be redirected to the PayPal website. Log in to your PayPal account OR choose "Pay with Debit or Credit Card" if you don't have a PayPal account. Enter your payment details and confirm your payment. After confirmation, you will be redirected back to our website to complete your purchase.

Shipping and Delivery Policy We ship all orders via FedEx for reliable and timely delivery. Here's what you need to know: Carrier: We use FedEx for all shipments. Delivery Time: All FedEx shipments typically arrive within 3-5 business days. In some cases of delay, delivery may take up to 6 days. Should you encounter any issues with your delivery, rest assured we are standby to resolve them for you. Tracking: Once your product has been dispatched, a tracking number will be sent to you via email. Can I cancel or modify my order after it has been placed? Giovani delivers orders in a timely manner. If you need to cancel or modify your order, please get in touch with our customer care within an hour of ordering it. We will try our best to accommodate your request. Please be aware that we cannot make cancellations for shipped orders.

Returns and Exchanges Policy If you have received a heavily defective or incorrectly delivered item, please ensure you contact us immediately within 7 days of receiving your order. Please review the following conditions for returns: To ensure a smooth process for returns and exchanges, customers are required to provide video documentation of the unboxing of the product as evidence. This helps us verify the condition of the item upon receipt and facilitates prompt processing of your request. Video Requirement: Upon receiving your order, please record a clear video that shows the unboxing process of the product. Ensure the video captures: The external condition of the package upon arrival. The opening of the package to reveal the product. The product itself from different angles to demonstrate its condition. We kindly ask that all items be returned in their original, unused condition. This includes all original packaging, as well as any included gifts or accessories. Please note that we are unable to process replacements, or exchanges for items that are not returned in a used condition. How to Contact Us for Returns or Refunds? If you encounter any issues with your newly purchased product, please reach out to us immediately via email at contact@giovanicosmetic.com or message us on Facebook at https://www.facebook.com/giovanicosmetic please provide the following details: Your Order Number. Your name Full address. Contact phone number. Upon receipt of your email, we will provide you with further instructions once your refund is approved.